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Topic: Adobe malfunction (Via Email)
Conf: (P-PDF) Acrobat 6.0, Msg: 117646
From: Jarey
Date: 8/21/2004 08:23 AM

Perhaps you can help me straighten out my Adobe Reader problems. A couple of
weeks ago my Adobe program started to stall while downloading a pdf file and
would never open the pdf file. I would have to reboot the machine as it
would slow everything else down to a crawl as well, even with cable internet
service.

Eventually, when I would just let it run for two or three hours with no
other windows open, a message would come up that said:

"The filename, directory name, or volume label syntax is incorrect."

Checking that out on the link provided resulted in this message:

"Error Signature
AppName: acrord32.exe
AppVer: 6/0/1.1091
ModName: acrord32.exe
ModVer: 6.0.1.1091
Offset 001ffecc"

Investigating that resulted in:

"C:\Document---\Locals---\temp\WER726.temp.diroo\appcompat.txt"

I have deleted and downloaded Adobe Reader, versions 6.0, 6.0.1 and 6.0.2
several times hoping that would fix the problem. In addition, I have gone
thru the Adobe troubleshooting exercises on their website.

After going thru the troubleshooting program yesterday, and once again
reloading Adobe 6.0.1, the message came up, after running for who knows how
many hours, "Cannot find Adobe file".

Do you have any suggestions? Any help would be appreciated.

Jarey Hendrickson
jarey@hotmail.com