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Topic: Acrobat 6 and Earlier Versions of Reader
Conf: (P-PDF) Acrobat 6.0, Msg: 120495
From: nna
Date: 10/19/2004 02:30 AM

Help Please

I need help troubleshooting a problem regarding Acrobat 6.0.2. While our users tried to print a pdf that was produced in Acrobat Professional 6.0.2 from their browser, an error message displayed reading, "cannot print this document".

A little background: Before the pdf was posted to the Internet it was saved with the following security settings in Document Properties - 1) Security Method - No Security; 2) Can be opened by all versions of Acrobat; 3) Under Document Restrictions Summary, "Printing Allowed". Also note, our users have Windows XP; Acrobat Reader 5.1; and Internet Explorer 6 on their PCs.

How will users with Acrobat Reader 5 and earlier be able to print a pdf from their browsers when the pdf was produced in Acrobat Professional 6.0.2?

Thank you Forum


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