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Topic: Unrecognized Token or Embedded Font errors
Conf: (P-PDF) What's Wrong with my PDF?, Msg: 146313
From: teriw1r
Date: 2/14/2006 07:00 AM

Hello, I am new to this forum and found it while trying to troubleshoot PDF errors.

Here's the problem:

Microsoft 2003 documents are converted to PDF (using v6.0 Standard or v7.0 Pro) and then uploaded to a webserver via a content management system (CMS). When users view the documents using Reader they receive one of several errors and it's not always the same. The two most common are:

1. Unrecognized token '29e4' error was found. (The token error is not always the same.)
2. Cannot extract the embedded font 'XX'. Some characters may not display or print correctly. (XX equals the particular font.)

Not all documents uploaded this way have errors -- it is sporadic. I can correct the errors by uploading via the backend using WS_FTP but this is not an ideal solution.

I've been on the Adobe site to try to find a solution but with not much luck. Their document http://www.adobe.com/support/techdocs/322743.html addresses the 'token error' and suggests a number of solutions, i.e., re-create the PDF and upload it again, remove spaces from the filename, etc. but none of them work. Upgrading StuffIt is also suggested but we don't use that program. Most of these documents are created in-house and then converted to PDF, but some are sent to us via e-mail and then uploaded through the CMS.

I haven't been able to find much about the embedded font error.

All of the documents can be opened locally without any errors whatsoever.

I am totally stumped and hope that someone here might have heard about this problem?

Thanks in advance for any insight.

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