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Topic: Help ... Acrobat is NOT Working (Via Email)
Conf: (P-PDF) Acrobat 6.0, Msg: 158753
From: Deleted User
Date: 3/10/2007 01:08 PM

In late January 2007 when reports of Acrobat's 6.0.6 reader's vulnerabilities to malware was disclosed and that Adobe would not be providing any more security updates, I went looking for an alternative reader.

FoxIt was recommended and I downloaded. Everything worked fine.

Then today, I needed to create a PDF and Acrobat would not work. I got an error message that two plug-ins had not initialized. The two plug-ins were HTML2PDF.api and PPKLite.api. So I did a detect and repair on Acrobat. This stopped me from getting two two initialization failure error messages.

Then I did a search on both of these APIs. Someone suggested that I rename HTML2PDF.api which I did. There was a primary and a BAK for each. Both copies of PPKLite had the same size, date and time. However, HTML2PDF had a slightly different size and different dates and times. The primary was dated November 2003 and the BAK was 20 KB larger and was dated May 2004.

I tried renaming HTML2PDF to see if the BAK copy would replace it the primary but that didn't work.

Another associate said suggested that I download PDF995, which I did and was then able to create a PDF file.

FoxIT no longer works, PDF995 does not work for reading PDF files and Acrobat tries to work but does not. It is not listed in programs, so I cannot uninstall it.

When I click create PDF and select file, it starts and works for about 10 seconds. The process bar is displayed for all of 10 seconds, then it disappears. Then the file document is displayed for another 10 seconds and then it disappears. When the cursor is over the content, only the arrow is displayed.

However, when I move the cursor into the top part of the form (toolbar - menu area), the hour glass is displayed showing that Acrobat is attempting to work.

Now, what do I need to do to get Acrobat working again. I would settle for no FoxIT and no PDF995.

Cheers,

Linda






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