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Topic: Data typed into Interactive PDF by client won't print, 1 Attachments
Conf: (P-PDF) What's Wrong with my PDF?, Msg: 164945
From: lkl1155
Date: 3/8/2008 05:23 AM

Hello!
I created 3 interactive .PDFs for a customer in Acrobat Professional 8.0. The final files I gave to them all had "Enable Usage Rights in Adobe Reader" applied. I tested all 3 of these final files in Reader 5, 6, 7 & 8 (which encompassed 4 different computers) to make sure that data could be typed in all fields and that the .PDF would print out with the typed in data, and I have no problems on my end. The customer, however says that for 1 of the 3 .PDFs, they can enter data but it does not appear when they print it out.

Can you suggest any variables on their end that would account for this? I am very new to using Acrobat for anything other than viewing & printing out .PDFs, and since I cannot replicate the problem I have no idea what to suggest to them.
I have attached the 3 files--the "Service Agreement" is the one they say will not print the data. They were all created and saved in the same manner.

Thanks in advance for any help you can offer.

lkl

Click to open!Service Agreement 2-29-08 INTERACTIVE.pdf
(548,106 bytes)


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