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Topic: Acrobat v6 Pro and Reader 9 are fighting
Conf: (P-PDF) Acrobat 6.0, Msg: 169013
From: thienvien2008
Date: 2/23/2009 03:03 PM

My Contact nha khoa

So one of my users is in a different state, so I can not get my hands on his laptop. But his issue is as follows.

Using IE 7, whenever he opens a PDF it opens Acrobat v6 Pro, but gives an error saying it needs Acrobat v8 or 9. He has v9 Reader loaded, but IE will not use it. In FF we told it to open the PDF extension with Acrobat Reader 9, and this has solved the issue there.

FYI, opening a PDF directly from his computer uses v9 reader.

What have I done so far?

1) Had him change the Windows Default Application to open PDF's with v9.0 Reader. - This did not work
2) Had him change the default to v6 Pro then back to v9 Reader (maybe it just needed a reset) - still no good.
3) he had installed 9 reader then 6 Pro, I had him uninstall and then reinstall v9 --- issue not resolved.

Any ideas would be appreciated.

Thanks,

-MF