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Topic: Acrobat Distiller cannot distill the file
Conf: (P-PDF) Paper to PDF, Msg: 20381
From: heliosteam
Date: 5/11/2001 05:14 PM

On 2/27/2001 1:14:00 PM, dmbyrnes wrote:
>I'm using Acrobat 4.05a on a
>Dell desktop system running
>Windows NT4/SP5 and a few days
>ago lost the ability to
>distill Word 97 files into
>PDFs. When I try to convert
>any Word file of any size,
>Acrobat creates links and
>labels, converts, maps, starts
>Distiller and then generates
>an "Acrobat Distiller cannot
>distill this file" message.
>
>I purchased and installed the
>software last fall and I've
>had no problems before last
>week. Fortunately I can still
>distill Word 97 files on my
>Windows 2000 notebook.
>
>I've uninstalled and
>reinstalled Acrobat. I found a
>knowledgebase article at
>adobe.com with this error
>message which said I had to
>have full access Administrator
>permissions on NT. I've always
>had full access Administrator
>permissions, but I went
>through the suggested registry
>edits anyway, and nothing
>helped.
>
>How can I get distilling again
>on this computer?

Maybe you have no problems yet, don`t mention it. But if you still have try maybe following:
1. If you install Acrobat after installing Word 97 or 2000 with "administrator log in" you must log in after re starting your machine with the same log in you have installed Acrobat. If you use under NT an other log in it doesn´t run.
2. If you are working in a NT-Network and your log in is different than "Admin-log-in", you have to do following: Before installing Acrobat under this account, you have to set in administrator function all rights to this account. step out and log in once more. Than install Acrobat under this different account. Than restart and enter as ADMIN, reset the rights to the other account, restart and I think it will run correct under this account. We run 3600 Acrobat-Licenses under NT and the most common mistake is, that Administrators install under Administrator-Rights and not under user access.

Sorry for my strange english, but I hope it will work after doing that.

Harald