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Topic: Scanning Problems
Conf: (P-PDF) Acrobat 6.0, Msg: 88512
From: jamesmarsh
Date: 5/29/2003 04:52 AM

Today I received Adobe Acrobat Pro 6.0, uninstalled version 5.0 and loaded the new version onto my fairly new XP machine. Everything worked fine under 5.0. Now I'm having a major problem scanning to PDF. I'm using a Fujitsu scanner which came bundled with Acrobat 5.0. I have reinstalled the Twain driver and 6.0 but I'm still getting the following error when scanning: "Unknown system error in call to StartScan." This occurs after the Twain interface launches during the phase when the image is imported into Acrobat. I called Adobe who reported that this was one of the first Acrobat 6.0 tech support requests they've received (I'm betting there will be a few more if this is a real problem!) The rather hapless support person kept thanking me for using InDesign and was rather clueless about any possible resolution to this problem. He mumbled that he will call me back when he figures out what the problem might be. Anyone have any ideas? I'm going to try scanning separately and importing but scanning is a big part of my business and I need this functionality.


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