No 2. Talkative

Dear Aandi,

From time to time I find myself having problems with Acrobat. I sure wish there were some places I could go to get help? Do you know anywhere? Thanks in advance, Talkative


Luckily, there are a whole bunch of places to get help (see footnote)

On the World Wide Web you could start by looking at some web sites with information that might have the solution to the problem. In fact, why not start with http://www.planetpdf.com. There's also PDF zone. And, let's not forget Adobe's own site. A starting point for many common questions is the Acrobat Resources page http://www.adobe.com/
acrobat/resources.html
.

Adobe have more to offer. Near the top of almost every page on their site is a SEARCH button. Use it! Adobe's site is enormous, with many thousands of pages, and aimlessly exploring may be fruitless. If you choose the right options you can also search Adobe's technical support database. There is a lot of information in there, including some of the most commonly seen bugs (yes, there are bugs!)

But this is all static information. What if you've looked in these places and still want to ask a question? On the web, you should not overlook Adobe's discussion forums. These aren't a place where live chat takes place, but you post questions and return later to see if someone has posted a reply. (And, if you have replies, why not help someone else out!)

The forums start at http://www.adobe.com/
support/forums/main.html
. Some tips: each message has a number. Be sure to write down the number of YOUR message, or better still, bookmark it in your browser. New messages appear very fast and you could lose your place. Be sure to use CREATE NEW TOPIC rather than to add on to the end of an unrelated topic, which does get a bit confusing. Also, before posting, look at the titles of recent messages to see if someone is already asking.

Leaving the web and going to Usenet (also known as News) there is a group devoted to PDF and Acrobat: comp.text.pdf. Before posting why not visit http://www.dejanews.com. It has a complete archive of millions of Usenet messages.

Last but not least there are mailing lists. When you subscribe to a mailing list, you agree to get copies of everything people are discussing in the list. It can be a lot of mail. But, it means your questions are seen by all the subscribers too. Mailing lists can be very effective, but you must follow the rules. This is important because anything you post may go immediately to thousands of people. When you subscribe to a list you'll be sent a message describing the rules - make sure to read and follow them.

Footnote! Since this was written, the AcroBuddies web site has come online, hosted by none other than Planet PDF. This is an interactive forum, similar to the Adobe forums, but smaller and easier to find your way around. -- Aandi


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